Returns & Exchanges

At ISOtunes, we stand behind the quality of our hearing protection products and offer a 30-day money-back guarantee if you are not completely satisfied with your purchase. To be eligible for a full refund, items must be returned in their original packaging with all included accessories and components.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.

• 3.
  Package Your Electronics

  Carefully pack your ISOtunes device in its original box to prevent damage during transit, ensuring all charging cables and ear tips are included.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned hardware, we will issue a refund to your original payment method within 5-7 business days.